Always Here for You

We want you to rest assured that we are here for you, now more than ever – across all of our services – as we continue to schedule appointments for new and established patients.

Texas Children’s continues to provide the trusted care you know and need, either by video or in person.


New Patient

  • Call us at 737-220-8200
    Monday – Friday, 7 a.m. – 7 p.m.; Saturday 9 a.m. – 2 p.m.
     
  • After an appointment is made, the clinic will reach out to you if a video visit is available.

Existing Patient

  • I have a MyChart account
    • Sign into your MyChart account to schedule with:
      • A provider you've seen before
      • A provider you haven't seen before in one of these select specialties: Neurology, Ophthalmology, and Pulmonology

  • I do not have a MyChart account or need to schedule with a specialty not available in MyChart
    • Call us at 737-220-8200
      Monday – Friday, 7 a.m. – 7 p.m.; Saturday 9 a.m. – 2 p.m.

After an appointment is made, the clinic will reach out to you if a video visit is available.


How we're keeping you safe

Clinic visits are limited to one parent or primary caregiver over the age of 18.

  • Siblings, children or other visitors younger than 18 years of age will not be allowed. There is no childcare available at any of our locations.
  • Additionally, all patients and caregivers will be subject to screening (exposure and symptom questions, and a temperature check) upon arrival. Any ill caregiver may be asked to leave.
  • Meeting with a provider by video visit is a convenient way to receive care without coming to the hospital or clinic in person. 
     
  • You can use a web browser on your computer or an app on a mobile device to start a video visit. Mobile devices are preferred, because the MyChart app makes it easy to access your visit and most mobile devices already have the appropriate camera and microphone setup for video visits.
     
  • Learn More
     

After an appointment is made, the clinic will reach out to you if a video visit is available.

  • We have implemented additional patient and visitor screening measures, developed workflows to triage patients presenting with possible symptoms and best practices for treating suspected cases. 
     
  • Our Environmental Services team is dedicated to providing patients with a clean and safe experience by increasing the frequency of cleanings and applying enhanced cleaning procedures in clinics, patient rooms, operating rooms and gathering spaces throughout our system. 
     
  • In an effort to reduce the amount of time spent at the front desk, we highly encourage completing the check-in process with MyChart prior to your appointment. You can save time when you arrive at the clinic by using the Texas Children’s patient portal to pay visit copays, verify your medical and insurance information, respond to questionnaires, and electronically sign documents. Visit our MyChart page or download the MyChart app to check-in for your next appointment.
     
  • If you think your child has symptoms of, or was exposed to, COVID-19, please do not come in for your appointment. Instead, call our COVID-19 Nurse Triage Phone Line at 832-822-6843. We are available to take your call 24 hours a day, 7 days a week.
  • You will be asked to stop at our Visitor Screening Station. You and your child’s temperature will be taken. You will also be asked a series of symptom and exposure-related questions. This is located at the main entrance.
     
  • After you pass the screening process, you will be issued a mask. Please wear your hospital-issued mask at all times for the duration of your visit at any of our facilities.
     
  • When you are here, we ask that you please keep a safe distance of approximately 6 feet from others whenever and wherever possible, including waiting in line and sharing spaces in our elevators.
  • All Texas Children’s locations are actively screening in order to minimize exposure risk to our patients, families, staff and providers. In addition, some patients may need COVID-19 testing. At Texas Children’s locations, testing is available only as directed by a Texas Children’s provider and not open to the general public.
     
  • Health authorities encourage residents to get tested for COVID-19 if you think you have it or were in contact with someone who tested positive.
     
  • You should contact your primary care physician or if your child does not have a primary pediatrician, you can contact one of our Texas Children’s Pediatrics locations.
  • If you or your child needs emergency medical help, please call 911.
     
  • Texas Children’s Urgent Care continues to operate at normal business hours for in-person visits.

Questions?

Give us a call at 737-220-8200 (Monday – Friday, 7 a.m. – 7 p.m.; Saturday 9 a.m. – 2 p.m.), and we'll be happy to help. We look forward to seeing you soon. Thank you for trusting us to care for your family.